The Problem Defined - It takes too long to either get a response or get your technology problems resolved

Our Solution - Anchor Point deploys small teams for each of our partners because we believe small teams are the quickest way to get problems solved. Along with dedicated small teams, Anchor Point has Service Level Agreements in place for all partners to ensure accountability for quick response times and resolutions.

What Our Partners Are Saying - "We call, we email; we are instantly talking to a competent person and getting a response usually within the hour on what we need and it’s getting addressed” Rolf G., President (Non-Profit)

The Problem Defined - When you call into get help, the person on the other end of the call doesn't know your or have a knowledge of all the systems you use

Our Solution - Each Anchor Point partner receives a dedicated Service Team Manager, Service Team, and Partner Success Coordinator who will be dedicated to your partnership with Anchor Point and get to know you, your people, your systems, as well as meet regularly with you to talk through common issues, feedback, and proactively plan to eliminate problems.

What Our Partners Are Saying - "Anchor Point walked me through this complex set up so thoroughly and explained everything in detail where it was easy to understand. He thought of everything I needed to be able to work comfortably." - Maureen S., Paralegal (Law Firm)

The Problem Defined - You have no strategic guidance from your IT provider regarding the ever changing technology landscape and the impacts that could have on your business goals, including lack of budgetting and long term technology planning.

Our Solution - Each Anchor Point partner receives an expert Strategic Architect, whose only role will be to meet with you and your team on a regular business to proactively plan, budget, and create both a technology and security road map that aligns with your business goals.

What Our Partners Are Saying - "It’s very helpful to have a local company that knows us well and shares concern for the work we’re doing and customizes our technological solutions and scales them to what we need” - Rolf G., President (Non-Profit)

The Problem Defined - You don’t have a plan in place for your future technology needs.

Our Solution to the Problem - Anchor Point’s strategy team works with our partners to understand their long-term business goals.  Once understood, we work with our partners strategically to create a technology roadmap that aligns with their goals.

The Problem Defined - You can’t foreshadow what your monthly IT bill is month after month, often having unexpected spikes in cost.

Our Solution to the Problem - Anchor Point provides all support, security, & strategic consulting at a flat monthly rate, which scales with growth & loss of team members for easy predictability when hiring or downsizing.  We understand that consistency in your IT expenses can lead to more accurate budgeting for every other aspect of your organization.

What Our Partners Are Saying - "We have been with Anchor Point for over 10 years, largely because they are friends, they understand the work we do, they understand what our needs are, they understand our budgetary limitations, and really support our mission” - Rolf G., Executive Director (Non-Profit)

The Problem Defined - If a natural disaster struck your office, you wouldn’t have a way to collect your data & continue working – or if so, it would take weeks.

Our Solution to the Problem - Anchor Point provides our partners with both physical & cloud backups.  This gives our partners confidence that if a natural disaster strikes their business, they’ll be able to recover their data & continuing working within hours.

The Problem Defined - You don’t have administrative access to your network or do not have a grasp of the age & model of the hardware that you use.

Our Solution to the Problem - Anchor Point shares administrative access with all of our partners, so they still have full control of their network while we manage it.  We meet with our partners regularly to keep them informed on the state of their network’s hardware & provide recommendations for improvements when applicable.

What Our Partners Are Saying - "The greatest benefit that we have received is the ability to know that all of our technology is complete” - Eric S., Executive Vice President (Wealth Management)