Anchor Point IT Solutions is seeking a talented and motivated individual to handle client technology service requests. Ideal candidate will be highly organized, technically proficient and have excellent people skills.  Join a great group of people!

Please email both your cover letter and resume to HR@ap-its.com.

IT Manager

Abilities Required:

• Interpersonal skills: communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Excellent problem-solving skills
• Self-motivated with the ability to work in a fast moving environment
• Work well with a team
• Highly organized and motivated
• College degree required
• Did we mention great people skills?

Technical Skills Required:
3 – 5 years of experience in the following:

• IT support relating to technical issues involving Microsoft’s core business applications, as well as

virtual environments built on Citrix, Microsoft, and VMware

• Design, implementation, and support services for Microsoft related technologies: Windows Server,

Exchange, SQL, SharePoint, etc.

• Implement and support disaster recovery solutions
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• System documentation and consulting services to include system reviews and recommendations
• Communication with customers; keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Professional IT Certifications a Plus

Service Desk Technician

Abilities Required:
* Serve as initial face of AP to our clients on phone and in person

* Interpersonal skills: communication skills, active listening and customer-care
* Ability to multi-task and adapt to changes quickly
* Excellent problem-solving skills
* Self-motivated with the ability to work in a fast moving environment
* Work well with a team
* Highly organized and motivated
* College degree required
* Did we mention great people skills?

Technical Skills Required:
1-2 years of experience in the following:

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, VPN, Terminal Services, and Citrix and security
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• Professional IT Certifications a Plus

Come join our team! Please email both your cover letter and resume to HR@ap-its.com.