We have found the best match for supporting our partners has been to establish a monthly retainer based on prior usage or two to three months of an hourly support contract. This retainer agreement has been popular with our partners because they are able to budget a set figure each month for their IT services. It also allows Anchor Point to be proactive in its support of the partner network. We can ensure that there is up-to-date virus and spyware protection, windows security patches are up to date, old user accounts are disabled, the proper ports are closed on firewalls. This translates to uptime and business continuity that our partners can count on.

Other benefits of a retainer based partner include: Anchor Point provided antivirus and antispyware software, reduced hourly fees and no mark ups on hardware.

We also offer support services in hourly agreements or bulk hour agreements.