4 Questions with Josh Leung

Josh Leung - Anchor Point IT SolutionsWhere were you born?

I was born in Salem, Oregon.

Do you have any hobbies?

Casual reading, Sports (my favorites: Basketball and Tennis), Outdoorsy things (Hikes, Snowboarding, etc.), and Board Games with friends.

Favorite movie(s)?

Star Wars (stoked for Episode 7 to come out!), Lord of the Rings, Finding Nemo.

Who would play at Josh-a-Palooza?

John Mayer, Mat Kearney, The Fray, Colbie Caillat, and the Chris Mundell band!

AP VoIP Top Ten

Paul McLean - President of Anchor Point IT SolutionsTop Ten Reasons to consider a new AP VoIP Phone System
  1. Voicemail to email.  If you don’t already have this feature, you should!  It consolidates all your messages to one location: your email inbox.  This is even handier with your smart phone receiving your voicemails as email attachments wherever you go.
  2. Outstanding pricing.  Whether you lease a new system or purchase it outright, an AP VoIP phone system can fit inside even small budgets.
  3. Management.  Anchor Point can completely manage your phone system to reflect voice mail tree changes or new users in the system.  Just send us a ticket or give us a call.
  4. Satellite or remote offices.  Easily add remote phones to home offices or satellite offices all over the Internet no virtual private networks required (VPNs).
  5. Remote control.  With iPhone and Android applications, you can manage your forwarding or do not disturb from your smart phone.
  6. Presence Management.  These systems can be set to send calls to voicemail for incoming toll free numbers or ring my desk phone if my wife calls even when Do Not Disturb is on.
  7. Flexible voice services.  You can use analog copper lines, PRIs or SIP trunks for your incoming and outgoing calls.  This means our system can likely use whatever you already have in place for voice service.
  8. Call center applications.  We can configure the system to direct a call to a group of callers and order the calls based on different options.  The calls can be tracked to see how many went to a given department.
  9. Cool phones.  IP phones are very sleek looking and can be deployed anywhere there is a data connection.
  10. Dial from your PC.  An AP VoIP phone system allows you to place calls initiated from your PC.

Call us if you would like to learn more about a new AP VoIP Phone System!

Inspiring Stuff!

Millions of people watched as Daredevil Felix Baumgartner jumped from the edge of space to set the world record for skydiving, an estimated 39 kilometres. It was bananas! Truely inspiring. Heck, it inspired me to put my face in his photo:)

Accomplishments like this can even serve to inspire me here at Anchor Point. We are working to increase the value of our Managed Services offering, in ways that might seem crazy at first. Did you know our Partners pay us a flat monthly rate and can call us for help as often as they need? That is bananas! We are regularly discussing new and different ways to add to the list of services we provide. I would love to chat with anyone you think would benefit from what we do. I feel like getting a banana for some reason.

Service > Efficiency

Paul McLean - President of Anchor Point IT SolutionsEfficiency is always a hot topic. We all want to do more in less time. Technology has been a significant influence on our desire to become more efficient. The new iPhone 5 is faster than iPhone 4S, wireless carriers are trying desperately to roll out faster Internet speeds to mobile devices, software can be purchased and installed in minutes and servers can be created in data-centers in just a few clicks. Windows 8 (please don’t buy it yet – see last month’s article/warning) can boot in approximately 10 seconds. That is fast (but still not worth buying)!

At Anchor Point, we also try to be as efficient as possible so that we can help as many people as we can as fast as we can. But the risk to this efficiency is that we rush through the support of our Partners. The focus should always be on the person, not the task. So I wanted to articulate that our goal is to provide outstanding service to our Partners over efficiency in every scenario. Service always wins. When we ask you if there is anything else that we can help with, we mean it. We want to help!

I welcome your feedback on how we are doing in service to your organization. All types of service stories are welcome as they will continue to improve the Anchor Point team and inform how we can better help people.

You can email me at paul@ap-its.com or call me directly at 805-679-7580.

Chronicle Family Offices

Chronicle Family - Anchor Point IT SolutionsChronicle Family Offices helps financially successful families navigate their lives with money. They believe a family’s true wealth resides within its individual members, and that money is a resource for people that might be used in building up or destroying their well-being. To help money be a positive resource, they strive to help their clients accept the importance of developing a clear understanding of the role they want money to play for them. As trusted advisors, they work closely with their clients to develop customized financial plans focused on investments, spending, human growth, and generational transitions. They become key advisors and “trusted friends of the family” over the years.

Anchor Point has the privilege of being a trusted advisor to Chronicle Family for all of their technology needs. We just completed their big move to their new offices and we’re looking forward to the road ahead.


September - Anchor Point IT Solutions

September isn’t just your favorite Earth, Wind & Fire song, it’s also National Preparedness Month! At Anchor Point, we have been meeting with our Partners for what we call a Technology Business Review to check in and plan for the future. This has been valuable because we get to look back on the progress of the relationship as well as plan for the future. We always walk away from those meetings with warm fuzzy feelings, confident about the renewed vision for our future.
Undoubtedly, you know someone at an organization that could benefit from a proactive partnership like this. Please send them my way! If you do, I’ll write a song about you:)


Goodbye, Windows XP?

Goodbye, Windows XP?“Windows XP, the zombie operating system that refuses to die, may be about to finally receive a killing blow to the head by the company that spawned it eleven years ago. So what will put XP out of its undead misery? Buyers of PCs running Windows 8 Pro will have the ability to downgrade to Windows 7 and Vista, but not all the way to Windows XP.”

Read the full story over at ReadWriteWeb

Staying Hungry

Business Development Corner - Anchor Point IT SolutionsI don’t know about you, but I watched a LOT of the Olympics coverage. I was on vacation in Montana with family and we were totally into it.
With more gold than a well balanced portfolio, Usain Bolt is without question a champion. He got some static by declaring his intent to solidify his legendary status at this year’s games. It got me thinking. How do you set goals and measure your success without sounding like an ego maniac?
At Anchor Point, we are striving to be the Premier Managed Services Provider in the area. How do we measure that? We look at the groups we successfully serve. So far, so good. Are we legends? No. Are we serving our Partners well? Yes! I believe we are. It feels good, but we are still motivated to do more. We don’t ever want to get caught casually crossing the finish line:)
Please let me know if there are other groups we can serve!

4 Questions with Barb Guigliano

Where were you born?

I was born in Honolulu, Hawaii in a pink hospital (Tripler Army Hospital). We moved to Santa Barbara when I was only 6 months when my Dad finished his active duty in the Navy. When I was 10 my grandmother took my cousin and I on a cruise around the Islands. I remember our driver getting out and cutting fresh sugar cane from the fields. I would love to go back some day and explore the Islands as an adult.

What do you like to do when you’re not working?

My life when I am not working is pretty mellow: Most of my time is spent with home improvement projects, spending time with my husband Mike, or reading a good book. Looking forward to camping more and taking hikes with the dogs once the weather in the SY Valley cools off a bit.

Favorite movie(s)?

Ladyhawk, The Princess Bride and Indiana Jones 1-3

Who would play at Barb-a-Palooza?

I have pretty wide spread tastes. Paul Simon, Huey Lewis and the News, Bebo Norman, Burlap to Cashmere, Janiva Magness, Harry Connick, Jr., Marc Broussard, Michael Buble, Santana, Dave Matthews Band, Fleetwood Mac, Jason Aldean, Zac Brown Band, Jimmy Buffet, Carrie Underwood

Windows 8 Not So Great?

Kerry DeVilbiss - Anchor Point IT Solutions

With the release of Microsoft’s Windows 8 operating system rapidly approaching (it’s scheduled for general availability in October) we’d like to take a moment to encourage cautious treatment of this significantly changed and updated operating system. Here’s a quick rundown of the industry’s (and Anchor Point’s) top concerns:

Confusing user interface design

In the new interface formerly known as Metro (a legal dispute prevents Microsoft from continuing to use that name,) the start menu has been removed, and the Windows 8 equivalent is activated by hovering over a non-descript area of the screen. Designed for tablet users, this translates very poorly to the desktop, and is unable to be disabled or altered easily. We find this new interface confusing and unnecessary… and have found that a lot of others do, as well.

Windows 8 SmartScreen

There’s a bit of a storm is brewing on this one. Essentially, every time you install an application, uniquely identifiable information is sent to Microsoft informing them of your activities (and done so in a potentially insecure fashion.) While Microsoft says “don’t worry about it,” there are clearly some serious privacy issues with this implemented as a default setting.

Application compatibility

Windows applications that may be critical to your business have likely not yet been fully tested on Windows 8 in production environments. As a matter of best practice, we always require a waiting period for new releases – to allow early adopters and other folks to suffer the slings and arrows of unproven technology, and so that we can learn from what they have discovered. For instance, our remote monitoring and management systems are not yet compatible with Windows 8 (we expect an update in the next month or so.) There are certain to be many more instances of incompatible software and plenty of bugs to be worked out.

The problems don’t stop there… and the industry is left wondering if Windows 8 will be the next Windows Vista. Given these concerns, we are strongly discouraging the purchase or installation of Windows 8 until later next year, if ever. If you have any questions or concerns, feel free to contact us for additional information.