We’re Hiring!

July 21st, 2011 by admin

Please check out our Career Opportunities page for more information.

March Newsletter

March 20th, 2011 by admin

AP Training

In an effort to provide more value to our partners, we are offering a new service called AP Training.  Each month Anchor Point will host an hour long training from 8AM-9AM on a Friday in our conference room.  These trainings will be offered to current partners only.  The goal of our time together is to provide further education and enhance the use of these common technologies.  The upcoming sessions will focus on these topics:

  • iPhone Tips and Tricks
  • Windows 7 Customizations
  • Basic Excel Tips
  • Outlook Tips and Tricks

Our first AP Training session will be held here at the Anchor Point office on April 29th from 8AM – 9AM.  The topic will be iPhone Tips and Tricks.  We estimate that our conference room can hold 20-25 people and ask for those interested in attending this class to email training@ap-its.com for a spot.

If you have training topics you’d like us to consider, please let us know.

Personal Finance Technologies

JenOur own, Jennifer Shinn helps to keep our client’s technology working, but she also has a passion for helping people with their personal finances.

It would be nearly impossible to manage your personal finances without using technology these days. Almost every bank or financial institution has web access for account information as well as online banking. There are also some personal finance tools on the market for both desktop and mobile applications.

Quicken has long been the personal finance tool of choice for many users.  It is a desktop application (Windows and Mac). It’s probably the most robust of the tools I’ll mention. If you want to import data into QuickBooks, merge data with a small business, or do any other advanced accounting, this is probably a good option for you, however this can be a disadvantage for many users who need a much simpler method of managing money.

Mint.com has recently become a very popular web-based tool. So popular, it was acquired by Intuit, the same makers of Quicken. With Mint.com, you can connect your financial institutions (both banks and credit cards) and track all spending through those institutions. Not only can you access your account from any computer, they also have apps for the iPhone and Android phones. The biggest advantage of Mint.com … it’s free! One disadvantage of Mint.com is the ability to manage cash transactions easily.

When I help people figure out their finances, we use a web application called Mvelopes.com. It’s my personal favorite (and one that I’ll shamelessly endorse!) Like Mint.com, Mvelopes is also a web-based tool for easy mobile access, but the main difference between Mvelopes and the two Intuit products is the approach to finances … Mvelopes is a proactive approach, utilizing the traditional envelope money management system.

If you would like to read more on personal finances, check out my blog at www.normalisbroke.com (you can find a free two week trial of Mvelopes, if you’re interested).

iPad 2

iPad2If you purchased an iPad prior to the iPad 2 release on March 2nd, would you be crying today? Perhaps.

There are several things that haven’t changed on the iPad 2 such as the display size (still 9.7 inches with 1024×768 pixel resolution).  The storage options are also the same between the two editions with 16GB, 32GB and 64GB.  Wifi and Bluetooth are also still included but there are some significant differences.

Color is one.  iPad 2 comes in black or white bezel.  The processor was improved from a 1Ghz Apple A4 to 1Ghz dual-core Apple A5 however tests have shown a minimal actual speed improvement between the devices.  Perhaps only a true geek would notice this upgrade.  In terms of its actual size, the new model is 33% thinner and includes cameras on the front (for VGA webcam use) and the back (for recording video and pics).  A new magnetic cover system turns it on and off when opening and closing the cover which is pretty darn cool.  The cost is another draw as the new model costs the same as the older model did so maybe that settles it; if you recently purchased the first edition iPad at its full price, you should cry.

A 16G iPad 2 with Wifi costs $499.

4 Questions with IT Manager, Kevin Grose!

  1. KevinWhere were you born? Fairfield, CA, but I grew up in nearby Vacaville; which is Spanish for Cowtown. Ironically, I didn’t see a lot of cows growing up. I’m assuming that this was some weird Greenland/Iceland marketing scheme to entice either bulls or Cowboys toward our humble village.
  2. Musical Instruments? I have a few guitars and a mandolin. My wife didn’t want any more guitars in the house, so I recently acquired a banjitar. It’s a cross between a guitar and a banjo, so that doesn’t really count.
  3. Favorite Movie(s)? I was a kid in the 70s, so I have to say the original Star Wars Trilogy.  Indiana Jones sent me to college to study history, but my first love is laughter.  Fletch, Caddyshack, Animal House, Tommy Boy…….
  4. Which bands would play at Grose-a-palooza? U2, all day long. “Warm-up acts” would include Radiohead, The Police, The National, Van Morrison, Wilco, and REM. If I could pull from the Great Beyond, I’d have Stevie Ray Vaughan and Jeff Buckley play. I wouldn’t invite The Beatles; all those screaming girls would just kill the vibe.

February Newsletter

February 28th, 2011 by chris

As you can see from this image I shot of the sky above the Anchor Point office, things can get pretty beautiful here in paradise. On the other hand, we know how quickly things can turn nasty. We’ve seen enough fire and flood to realize the wisdom of disaster preparedness. Beyond the copious amounts of brownie points we’ll get from our client, Red Cross SB County Chapter, the reason for this piece is to make sure you are aware of our Backup/Disaster Recovery (BDR) Service. About 20 of our clients are already benefiting from this service. Here’s a quick break down of the features:

  • No start-up costs.
  • Server data backed up every 15 minutes.
  • Overnight off-site backup to the internet.
  • When a server fails, the BDR device can become a virtual stand-in.
  • If servers and BDR are destroyed, we can virtualize stand-in servers in the cloud.
  • No. More. Tapes.

Did I just blow your mind with all the awesomeness? Contact me if you want to hear more about Anchor Point’s BDR service.

Chris Mundell
805-679-7581

Virtualize!!

A conversation between IT Manager, Kevin Grose, and IT Director, Jim Eddy, was (maybe) overheard at the Anchor Point headquarters.

(Warning: This might get nerdy.)

Jim: Hi Kevin! I was just reading up on this new Virtual Server craze.

Kevin: There’s a craze?

Jim: OK, no, but lots of people are using them, for obvious reasons.

Kevin: Are you referring to the hardware cost savings?

Jim: You bet! And the time savings on the installation of each server in the virtual environment, not to mention the redundancy and mobility you get by having servers be virtual.  Also, by virtualizing, you are going green by getting more energy efficient.

Kevin: And, green is good!

Jim: Yes, Kevin, green is good.

Kevin: I was able to consolidate 5 physical servers on to one physical host for one of our non-profit clients. It seems like the days of buying multiple physical servers is going the way of the Dodo.

Jim: What?

Kevin: It’s a phrase; “to go the way of the dodo” means to become extinct or obsolete. The dodo bird has been extinct since the mid-to-late 17th century.

Jim: How on earth do you know that?

Kevin: History Major.

Jim: How’d that work out for ya?

Kevin: Shut up.

Let us know if you want to learn more without all the eavesdropping. So. Rude.

Tools for Non-Profits

Rich Dixon came to us with a RICH background in education and the non-profit world.  (Please don’t hate me for that “RICH background” line.)

During my nineteen years of leadership in non-profit and educational institutions I’ve developed a resourceful attitude toward IT services. I remain passionate about finding solutions that allow organizations to achieve their mission while being easy to implement and light on the budget.  Below, I’ve provided a list of three resources that can help promote communication, fund-raising, and internal efficiency.

First up, is Dropbox. While well known, this free (up to 2 GB) cloud-based service does more than simply allow a single user to have access to their files from computers at home, the office, a mobile phone, and a tablet such as the iPad. Dropbox allows for easy sharing of files with employees, collaborating organizations, and others while allowing other files to remain private. Items in a shared folder can easily be shared via an email attachment or as a link placed in an email. This degree of flexibility allows for sharing information to prospective donors, updating a collaborative presentation in one easy-to-access location and quick backup of files off-site for disaster preparedness purposes. With an easy to implement application, web interface and mobile device app, Dropbox makes personal storage, backup, and file sharing easy and affordable.

While there are many note taking applications, Evernote stands above others for ease of use combined with its unique capabilities. Evernote, another cloud-based service, allows users to capture typed notes, photos, and audio recordings. These files can be accessed through a free application available for mobile devices, tablets, and desktop/laptops (60 MB per month of new files added to existing creations). Evernote’s most impressive feature is its ability to retrieve notes by scanning all aspects of a note to locate text, including inside of images. This means a photo taken of a concept sketched on paper can be retrieved without having to save the note with a special title or set of keywords. I have found this to be especially helpful during whiteboard sessions or when capturing a thought while transitioning between meetings. I can then quickly email the notes to other team members.

Google Alerts allows for tracking of keywords with a daily digest of the results available. Anytime a new mention of the keyword(s) appears on the web (including in social networking sites such as Twitter) the results are summarized and a link provided to the source. This is particularly helpful in following what information is being posted about your organization or related keywords.

4 Questions with IT Manager, Troy Felix!

1. Where were you born? Atascadero, CA – it means ‘mud pit or bog’ or something like that in Spanish, but it’s not really a muddy place.  Lots of rolling hills with oak trees.  I spent a lot of time outdoors growing up which sometimes surprises me that I ended up enjoying a career in IT.

2. What is your ideal day? Well, there are so many potential perfect days…but I would say it would have to involve a mix of these elements:  a good cup of coffee, seeing my one year old son wake up and smile at me, then helping him with the walking (he’s so close!), playing some soccer with my team, then capping it off with a BBQ with my wife, friends and of course some good wine and beer.

3. Favorite Movie? Impossible question to answer, but these few come to mind: The Sound of Music, Predator, Rudy, The Usual Suspects, Field of Dreams.

4. Which bands would play at Troy-a-palooza? Metallica would start the show off right with guns blazing, then George Strait would come in change things up with some twang, then we’d get our blues fix with Stevie Ray Vaughan lighting up his strings, and then the Beach Boys would close the epic evening down with their good vibrations.

A conversation between IT Manager, Kevin Grose, and IT Director, Jim Eddy, was (maybe) overheard at the Anchor Point headquarters.

Warning: This might get nerdy.

Amazon Prime. Worth a look!

February 22nd, 2011 by chris

CrunchGear is reporting something pretty interesting. Amazon is offering instant streaming of it’s 5000 title video library to it’s PRIME members.

Wait. Isn’t that Prime membership the thing where you pay $80 per year and you get 2 day shipping on all your orders? Yep! What Amazon just did was add a TON more value to that service. That is something we strive to do at Anchor Point for our clients. We are always looking for ways to make our Managed Services offering more feature rich and valuable. Amazon’s move is inspiring.

For those of us that have Netflix memberships, the Amazon Service works out to $6.64 per month. Less than Netflix, yes, but the battle will come down to content. Amazon makes a strong case with that enhanced shipping option, however.

Read the full CrunchGear post here.

January Newsletter

January 26th, 2011 by chris

We published our first newsletter! Here’s the content in blog form:

paulIn an effort to add value to our comprehensive list of services, we are rolling out our first newsletter.  Our hope is that it will educate, entertain and familiarize you with our team. There is much to keep up with in the field of technology and our team will do its best to keep you informed of industry trends (see Kerry’s article) and the gadgets they love.  We hope to make complicated tech topics more accessible and understandable. Feel free to let us know if there is a topic you would like us to cover.  Through the various articles, you will get to know us individually so you can place a face and name with those you have entrusted with your technology support.  Our team is made up of members who have a passion for people and technology enabling them to be excellent translators of tech talk to real life applications.  Lastly, we want this newsletter to be fun and entertaining.  Based on my own experience with the team, I don’t think this will be a problem.

Thank you for choosing Anchor Point!  – Paul McLean

The Effects/Symptoms of Malware:

Our own Justin Nigro offers up important tips about recognizing and avoiding Malware. Easily the biggest pain of the last 5 years. The Malware, not Justin. He’s nice.

justinIf your computer suffers from these symptoms, you are probably infected:

  • Pop-Up Ads: while surfing the internet, you receive an unusual amount of pop-up ads. You receive pop-up ads at sites that usually do not have them (i.e. Google). You experience pop-up ads when the browser is closed.
  • Browser Hijack: your home page changes without your knowledge or consent. URLs (Internet addresses) typed into the browser take you to unwanted websites. Unfound websites bring you to a suspicious looking search engine.
  • Unknown icons appear in the system tray (the area at the bottom of the screen that includes the clock).
  • Slow Running Machine: Even though no applications are running, the system is unusually slow. Normal applications have a hard time starting and running. The boot process seems to take forever.
  • Strange happenings: The screen image does unusual things, like turning upside-down or reversing.
  • The physical aspects of the computer are affected: CD drawers open by themselves, drives run continuously; the computer will shut itself off.

LOOK OUT! 5 Do’s and Don’ts!

  1. Never open an email attachment if you don’t know what it is. Even if you know the person who sent the email, beware of attachments. Many computers with infections will send out email to everyone on their address book without the owner ever being aware.
  2. If you get pop-ups when opening a web page, don’t click inside the pop-up to close it. Always click the red “x” in the upper right corner. The “cancel” or “close” button in the pop-up might have unintended effects.
  3. “Your computer is infected!” Stumble across an infected web page or e-mail, and you may suddenly see a pop-up warning that your computer has been “infected” with one or more viruses, spyware, etc.  You are offered to “click here” to download software that will solve the problem.  If you do, it is most likely that you will cause your computer to become infected!  You already have anti-virus software installed.  Instead, call us to check on the status of your computer’s security.  If you are afraid you are infected, notify us as soon as you have any doubts so that we can nip the problem in the bud.
  4. Avoid free downloads unless you are absolutely sure you can trust the source. Often these freebies are packaged with a good deal of adware and other pieces of malware.  Nothing in life is free!
  5. Consider alternate web browsers to Internet Explorer. Firefox and Google Chrome are solid options.

SOFTWARE

Justin’s Picks

Windows Apps

1. Ninite.com – Automatic Installer

2. DropBox -  Free Online Storage

3. CCleaner - System cleaning software

4. Fences - Desktop Icon Organization

5. Evernote - A cloud based note syncing application

Mac Apps

1. Perian - MultiCodec Player add-on for Quicktime

2. Adium - Multi-Client Chat Software

3. VirtualBox 3.2 – Free virtualization software

4. iPhone Explorer – Use your iPhone as a disk drive for transporting data

5. Evernote - A cloud based note syncing application

5 TECHS FOR BUSINESS TO WATCH IN 2011

Kerry DeVilbiss of Anchor Point IT SolutionsNewest team member, Kerry DeVilbiss, has some helpful info for the New Year. Welcome aboard, Kerry!

“The Cloud” – Google Apps, Office Web Apps, Salesforce.com
You’ve probably heard the term bandied about in marketing literature or commercials… What is “the cloud,” anyway? It’s not dust and suspended ice particles – For many businesses, the cloud means software as a service, accessible from anywhere with an internet connection and a device. Popular offerings like Google Apps, Salesforce.com, and the new-to-the-cloud Microsoft Office Web Apps offer businesses a ubiquitous software platform for some fundamental business and IT operations.

Touchscreen Tablets – iPad, RIM Playbook, Galaxy Tab
There’s no question the iPad is a hit, and seeing surprisingly rapid adoption in the enterprise. Not to be left in the dust, other mobile electronics manufacturers like RIM, Samsung, and HTC have arrived to the party with a multitude of tablet-esque offerings. Lightweight, easy to travel with, no longer in need of a stylus, and increasingly capable, many techies are traveling with these in place of a laptop. Not to mention the effects these tablets are having on the shakeup rolling through the newspaper, magazine, and print industries.

Mobile Operating Systems – iOS, Windows Phone 7, Android, ChromeOS
This new wave of mobile computers requires software, whether it’s a tablet, a smartphone, or an iPod, and the way we use this software defines the platform. Apple’s iOS (which runs on iPad, iPhone, and iPod Touch) and Google’s Android (on Motorola, Samsung, and other devices) are the major players at the moment, with Microsoft’s Windows Phone 7 on the way and RIM’s Blackberry working to catch up with the industry it started. Also on the horizon is Google’s ChromeOS, a lightweight web-based operating system that conjures visions of the Sun Microsystems mantra “The network is the computer.”
Look for manufacturers to continue building out the enterprise features of their software as businesses clamor for interoperability and accessibility to critical business data from anywhere.

Increasingly Advanced Telephony – Google Voice, Skype, Ringio, Asterisk.
Unified messaging, VOIP, and other digital telephony solutions have been lurking about for some time now. The convergence of all your messaging and communications is on the way; voicemails in the inbox aren’t anything new, but services like Google Voice allows you to have a single phone number that ring all your phones simultaneously. Voice messages are transcribed and can be emailed, texted, or sent via carrier pigeon to your next destination.  (But the pigeons cost extra.)

Videoconferencing – FaceTime, Skype, et al.
Many businesses know the value of videoconferencing – it allows for all-important face-to-face communication without necessitating expensive travel. Dedicated videoconferencing hardware can be pricey, and the large “pipes” required to move that network traffic also come at a high cost (especially in the era of HD video.) Consumer technologies like the very popular Skype, and Apple’s new FaceTime, are making video communications increasingly accessible, affordable, and practical, and the work that’s happening in the consumer space will help drive down costs and increase quality of service in the same families of business products. Whether or not you want your business partners and employees to see you in your pajamas is another matter entirely.

Our Support Offering

December 28th, 2010 by chris

As I was updating the Models of Support page on the website, it occurred to me that this might be a good bit of info to post on the blog as well. Here you go…

In the past, we supported our partners via what has become known as a Managed Service Agreement. We didn’t know it had a name. We called it a retainer. It was based on an average number of support hours previously used. We provided a high level of support, but there were overage charges and some of our partners weren’t asking for help when needed. We wanted to give something more.

We have moved to an offering called “FLAT RATE. FULL SUPPORT.” and we’re really excited about it. Our partners pay a flat monthly rate and we provide a growing list of services to keep them up and running. Beside the peace of mind that comes with a predictable IT budget, here’s a partial list of the services we provide our partners for this flat rate:

  • Unlimited Help Desk Support
  • 24/7 Server Support
  • Anti-Virus/Anti-Spyware Software
  • Email Spam Filtering
  • Website Hosting/Content Updates
  • Local and Offsite Backups/Standby Server

To see if Anchor Point might be a good fit for your business, please feel free to connect with, Business Development Manager, Chris Mundell (805-679-7581)

Google Docs Chart Editor

October 26th, 2010 by chris

Google just updated their Chart Editor and it looks pretty sweet! This whole cloud thing just might take off.

Windows Phone 7

October 11th, 2010 by chris

While we haven’t gotten our hands on this yet, it looks promising for those who are “encouraged” to use a Windows Phone OS by their management. The on-board Office file editing is pretty compelling. We invite our clients to give us a call if they are in the market for a new phone. We’re happy to help you through some of the pros and cons!

Verizon iPhone

October 6th, 2010 by chris

Well, it’s finally happening. If you are with Verizon, you’re likely sick of all your iPhone friends going on and on about how cool the iPhone is at all the stuff besides call quality.

This is great news for all of us: more choices and more competition. I know that our own Rob Broadus will make a Roadrunner cloud back to Verizon after he had to switch to AT&T just to get his hands on the iPhone.

You can read the entire story at WSJ.com.

Keeper End Point Security

October 9th, 2009 by chris

kesAnnouncing Anchor Point’s new managed Anti-Virus and Anti-Spyware solution: Keeper End Point Security!

After managing all of our client’s individual Anti-Virus programs separately for years, we have moved to a centrally managed model where we can monitor, update and roll out an effective AV/AS solution from our existing comprehensive Keeper service.

Not only can we prevent and clean up malicious programs using this new tool, but we can actually disable particularly sneaky programs that can be (and usually are) launched by unsuspecting end users.

While saving money for our clients is an important benefit, the main benefit  is peace of mind. It’s one less service they need to keep on their list. The added monitoring is sure to prevent infection that would have slowed or stopped business in the coming years, preventing who knows how much lost productivity time.

Give us a call if you’re interested in speaking with us about this or any other service!